4.1 Where we deliver
CellTechZA offers nationwide delivery within South Africa and collection of eligible orders from our Benoni premises. We do not offer standard international checkout delivery. Availability, shipping prices and estimated delivery times depend on the destination, order contents and courier service and will be displayed or confirmed before purchase. Any free-shipping offer applies only if expressly advertised.
4.2 Processing and delivery times
We aim to process paid, in-stock orders within one business day, excluding weekends and South African public holidays. Some devices and imported parts require additional sourcing or testing. Quoted delivery periods are estimates unless expressly agreed. We will inform customers of material delays. Under ECTA, an online order must generally be fulfilled within 30 days unless another period is agreed; applicable cancellation and refund rights apply if this does not occur.
4.3 Click & Collect
Customers selecting Click & Collect must wait for confirmation that their order is ready before visiting. Bring the order reference and identification where reasonably requested. Collection from our premises does not automatically remove any cooling-off right arising from an eligible online transaction.
4.4 Courier deliveries and transit damage
We use third-party courier providers. Please provide an accurate address and contact number. Tracking information will be supplied where available. If a parcel arrives damaged, photograph the packaging and contact us promptly. Accepting a parcel does not remove rights relating to concealed damage. Where CellTechZA bears the legal delivery risk, it remains responsible until the applicable handover or acceptance point; using a courier does not automatically transfer that risk to the customer.
4.5 Repairs, trade-ins and returns
Courier collection may be arranged for repair and trade-in devices. Charges are confirmed before booking. Securely package devices, back up data and disclose damaged or swollen batteries because these may require special transport. For return shipping, customers may pay the direct cost of an eligible online cooling-off return; CellTechZA bears the applicable costs for qualifying faulty or incorrectly delivered goods as required by law. See our Returns & Refunds Policy for details.
4.6 Delivery enquiries
For dispatch, collection, tracking or delivery problems, contact info@celltechza.co.za or 065 930 2182 with your order or repair reference. Our collection and return address is 2 Mariner Avenue, Farrarmere, Benoni, 1501, unless different arrangements are confirmed for your booking.